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Using Coupon Codes

Click Create a Coupon Code. 3. Fill out the coupon code details: Coupon Name and Code. Coupon code — the code entered at checkout e.g. FREESHIPPING; Coupon name — the name of the coupon (for reference) e.g. Free Shipping over $50; Coupon Discount Details. Discount type — choose from the options provided Dollar amount off the order total

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URL: https://support.bigcommerce.com/s/article/Using-Coupon-Codes

Using Coupon Codes

Click Create a Coupon Code. 3. Fill out the coupon code details: Coupon Name and Code. Coupon code — the code entered at checkout e.g. FREESHIPPING; Coupon name — the name of the coupon (for reference) e.g. Free Shipping over $50; Coupon Discount Details. Discount type — choose from the options provided Dollar amount off the order total

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Coupon Promotions (Beta)

Coupon Promotions combines the existing coupon functionality of Coupon Codes with the features provided by Automatic Promotions, allowing you to craft more targeted discounts for your customers.. Flexible and easier to access, Coupon Promotions are found …

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What discounts can I offer

Discounts that automatically apply when the shopper's cart meets set parameters or when specific coupon codes are used. To learn more, see Automatic Promotions and Coupon Promotions (Beta).Automatic and Coupon Promotions can also show notifications in the …

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Creating Product Discount Promotions

To set up a product discount, navigate to Marketing › Promotions.. 1. Type in a Promotion Name.This will not be visible to shoppers but should be used as an internal reference. Select a currency and pick Product Discount from the Choose a Promotion Type drop-down menu and select one of the four options. In this example, we are creating a Buy one get something else free discount.

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Automatic Promotions

Automatic Promotions are a way to set up product discounts based on whether the customer's shopping cart has met specific criteria, such as including certain products or brands, reaching a set order amount, or even whether the customer has purchased before.

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BigCommerce Help Center

Includes user help docs, learning guides, in-depth videos, product news, and community resources to support merchants and entrepreneurs using the BigCommerce platform for their ecommerce store.

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Checkout Errors

Resolution: Turn off Encrypted Website Payments in your PayPal account. To do this, follow the steps below: Log in to your PayPal account. Click the Profile icon to the right of the page, next to the Log out button. Once the popup appears, click Profile and settings.

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Gift Certificates

To enable or disable gift certificates, go to Marketing › Gift Certificates.After configuring the settings, click Save.. When enabled, a Gift Certificates link appears at the top of your store's pages. Shoppers use this link to purchase gift certificates.

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Facebook Ads

This article covers the built-in Facebook Ads Extension app available in Channel Manager. If you don't want to use the built-in app, you can use one of the other available apps in the App Marketplace like Facebook Ads by Sales & Orders and Facebook & Google Easy Ads by ROI Hunter, or manually add your catalog to Facebook using a product export

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Using Sale Pricing

Sale Price is an importable/exportable field when updating products without options by using a CSV file. See Importing/Exporting Products for more information.. If you have a large number of products without options to update or plan on changing Sale Price on a regular basis, we recommend using a custom export template with just the product fields that you need.

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Free Shipping

Change the Coupon Code if desired. This is what the customer types in at checkout. 4. Select a currency and choose Shipping discount from the dropdown list. To limit the coupon to certain products, choose the first radio button, select a product, and choose the shipping zone.

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Automatic Promotions

Shoppers won't need to enter in a coupon code, as the promotion is automatically applied, leading to less friction on the checkout. Sales are easy to schedule in advance, as promotions can be created with a set start and end date. Choose Product discount as the promotion type, then choose Apply an amount or % off to Product X.

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Coupon Promotions (Beta)

Coupon Promotions combines the existing coupon functionality of Coupon Codes with the features provided by Automatic Promotions, allowing you to craft more targeted discounts for your customers.. Flexible and easier to access, Coupon Promotions are found …

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Page Builder

Go to Storefront › My Themes › Customize to launch Page Builder.. You can also open products, categories, and brands directly by using Action icon and selecting View in Page Builder. When viewing your storefront while logged in to the control panel, you can use the admin bar at the top of the screen to design the current page in Page Builder.

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Using Quick View

Enabling/Disabling Quick View. 1. Go to Store Setup › Store Settings, then click the Display tab.. 2. Scroll down to Quick View Settings.. 3. Check or uncheck the box next to Yes, enable the "Quick View" button when a shopper mouses over a product photo.. 4. Save your changes.. Customizing the Quick View Button. In the Quick View Settings area, you can choose to edit the colors used on the

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Using Price Lists

$ Off/Unit — This represents a dollar amount off per unit relative to New Price (or Sale Price if active). Conversely, you can enter the Unit Price to calculate the $ Off/Unit value. $ Fixed Amount — This sets the Unit Price for each quantity tier to an absolute, fixed value. This type does not consider any other pricing (like New Price or

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What discounts can I offer

Discounts that automatically apply when the shopper's cart meets set parameters or when specific coupon codes are used. To learn more, see Automatic Promotions and Coupon Promotions (Beta).Automatic and Coupon Promotions can also show notifications in the …

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Optimized One-Page Checkout

Select whether to display the coupon code/gift certificate field or to hide it behind a link. Order Comments. Select to allow customers to enter comments with their order. These comments can be viewed in Orders › View Orders page by clicking the action wheel beside the order and selecting View Notes. Terms and Conditions

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Bulk Pricing

% Discount — Enter a total percent off the product (e.g. "Order 2 or more, get 10% off") $ Fixed amount — Enter a fixed price per unit (e.g. "Get 2 for $10 each") $ Off/Unit — Enter a fixed $ amount off per unit (e.g. "Save $10 when you buy 3 or more") 2. Under Min Quantity, enter the lowest quantity of your lowest pricing tier. For

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Creating a Test Order

The importance of creating a storefront test order, how to use the View Cart page to test shipping & taxes, and how to complete the test order to ensure payment gateways are properly configured.

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Setting Store as Down for Maintenance

Store Status. Open/Down for Maintenance — Determines whether your store is publicly accessible on the internet (Open) or displays a “maintenance” message (Down for Maintenance). If toggled to Down for Maintenance, a message field will display, allowing you to customize the text that displays on the maintenance page.For more information see our article on Setting Store as Down for

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Newsletter and Email Marketing Settings

Email Marketing is a great way to keep in touch and build relationships with shoppers who frequent your store. Email marketing is a common, convenient way to advertise sales, promote your business, and run marketing campaigns designed to focus on shoppers of a certain product or category of products.

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Importing and Exporting Orders

Coupon Code: The coupon code associated with the order: Coupon Name: The name of the coupon associated with the order: Coupon Value: The amount that the coupon took off of the order total: Order Total (inc tax) The order total, including tax: Order Total (ex tax) The order total, excluding tax: Payment Method: The payment method or gateway used

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Managing Reviews

1. Go to Advanced Settings › Comments.. 2. Click the Built-in tab at the top of the page. 3. Check the box next to Product Reviews to enable the built-in system. To disable it, uncheck the box. 4. Click Save.. Only accept product reviews from past customers — Customers leaving a review must enter the email address they used when purchasing from the store or the review will not be processed.

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Editing an Order

Editing an order to update billing information, add or remove products, update shipping, or add a discount, coupon code or gift certificate. Use the Refund action if items need to be taken off from an order, as this allows for you to both remove the item and return the funds to the customer.

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Previewing a Store Before Launch

You can provide others access to preview your pre-launched store by providing them with a preview code.Note that you must be logged in as the Store Owner in order to view the preview code.. To locate your preview code, go to the Dashboard and scroll to the Review & test your store section. It is also located on the preview banner that displays on the top of the page when you click View Store.

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BigCommerce Product Blog: New Features Added to

This merchant has 3 transactional currencies set up: CAD, USD and GBP and wants to create a promotion for 50% off all clearance items. The Canadian merchant would just need to create 1 coupon code SALE50, and apply it to all currencies.

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Importing and Exporting Orders

Coupon Code: The coupon code associated with the order: Coupon Name: The name of the coupon associated with the order: Coupon Value: The amount that the coupon took off of the order total: Order Total (inc tax) The order total, including tax: Order Total (ex tax) The order total, excluding tax: Payment Method: The payment method or gateway used

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Logging into Your Store

Instructions for logging into your BigCommerce store's administration control panel. Includes notes on what to do if you've forgot your password or email address, your account has been locked, suspended, or cancelled, and other login issues.

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Removing Your Logo from Your Store's Invoices and Packing

These instructions only apply to our legacy Blueprint Themes.It requires you to edit the code of your site. As always, we recommend backing up your current theme customizations before making any changes.

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Shipments

The CSV file should have three columns: order_number, tracking_number, and tracking_carrier.Fill each column out with the following information. order_number — should contain the order number for the order you are updating; tracking_number — the tracking number for the order; tracking_carrier — the code for the shipping and tracking service that provided the tracking number.

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Printing Packing Slips

add a coupon code (e.g. free shipping, X% off) add a handwritten thank you message Apps like Printout Designer and CM Commerce can help with customizing your packing slips.

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USPS by Endicia Shipping Quotes

1. Go to Store Setup › Shipping.. 2. Click Edit or Configure next to a shipping zone.. 3. Scroll down to Real time shipping quotes, and click Connect next to USPS.. 4. Click Connect it here if you already have an Endicia account. Otherwise, fill out the account creation form to create a new account. 5. Specify a Display Name, which is shown to shoppers on the cart and checkout pages.

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Product Options (v2)

An option set is used to apply an option (or group of options) to a product. For example, if your product was a t-shirt, you might have an option set named T-Shirts that has options for Size and Color.. An option must be first assigned to an option set before it can be applied to a product options are not applied “directly” to a product.

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Processing Refunds

You can view which type of discount (Automatic Promotion, coupon code, product level discount) was applied by mousing over it. Depending on your payment gateway you will be able to perform multiple partial refunds through the BigCommerce control panel.

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Ecommerce Analytics Reports

Experimenting with different coupons in one or all emails. (If you include different coupon codes in each email you can begin to evaluate which email performs the best.) Adjusting the tone of voice in each of your emails. Reworking your email subject lines, copy and layout. Eliminating or adding additional emails.

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Free Shipping

Change the Coupon Code if desired. This is what the customer types in at checkout. 4. Select a currency and choose Shipping discount from the dropdown list. To limit the coupon to certain products, choose the first radio button, select a product, and choose the shipping zone.

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Basic Shipping Free Shipping

Change the Coupon Code if desired. This is what the customer types in at checkout. 4. Select a currency and choose Shipping discount from the dropdown list. To limit the coupon to certain products, choose the first radio button, select a product, and choose the shipping zone.

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Offline Payment Methods

1. To set up an offline payment method, go to Store Setup › Payments.. 2. Click the plus sign (+) next to Offline Payment Methods to expand the list.. 3. Click the Set up button beside the offline method that you want to use.. 4. You will be taken to a new tab, where you can set up the offline payment method.

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BigCommerce Community

Ask questions, find answers, and swap tips for your store in our Community of ecommerce experts. Discover the latest product news, connect with merchants and partners, and submit your ideas and suggestions to help make BigCommerce better.

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Customer Order Notifications

To access your order notification settings, go to Advanced Settings › Order Notifications.. Under Email Customers When, select which order statuses you would like to use to trigger an email notification to your customers.This is in addition to the Order Confirmation invoice email that is sent immediately after the customer places an order.

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Editing Products

1. Go to Products › View.. 2. Locate the product you would like to edit. Use the search box to find products.. 3. Click the product's name to edit it. You can also click the Action icon and select Edit.

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Customer Groups

All stores can use customer group discounts, which includes category and product discounts, as well as storewide discounts.Stores on an Enterprise plan can use Price Lists to provide custom pricing for customer groups. Keep in mind that price lists and customer group discounts are exclusive and cannot be combined on individual customer groups — if you wish to use customer group discounts on

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Coordinating Your Team

What is the cut-off time for same-day shipping? For example, if the carrier picks up your shipments at 4pm every day, and it takes an average of 30 minutes for a new order to be picked, packed and made ready for shipment, then it would make sense to advertise something like “Orders received before 3:30pm usually ship the same day” on the

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Tax Overview

My sales tax amount is off by a cent. Is something wrong? Manual tax calculation is done at the item line level. Resulting line item amounts higher than half a cent are rounded up to the nearest cent (for example, $4.495 rounds up to $4.50). This can cause a discrepancy when comparing to tax when calculated at the subtotal level.

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Product Panels

Click it again to take off the Featured status. You can also make a product Featured from the Other Details tab when adding or editing a product. If you are using the new Adding Products (v3) experience, this setting is under Storefront Details. Number of Featured Products to Display

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