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14 Proven Tactics to Increase Your Customer Lifetime …

One great way to encourage opting for annual payments is to offer a discount (typically in the range of 10-20% off), provide 1-2 months or additional usage for free. Annual …

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8 Actionable Tips for Engaging Survey Subject Lines

1. Personalize the subject line. When it comes to subject lines for survey emails, personalization is a must. According to data, personalizing the subject line can make people …

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AskNicely vs Retently

AskNicely & Retently - Pricing Plans Comparison. “Less is more” isn’t always true. With only 2 plans to choose from, your options are pretty limited with AskNicely. Also, the pricing is very …

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What is a Good Net Promoter Score

According to the aggregated data, the average Net Promoter Scores for B2B industries range from 25 to 68, while for B2C from 4 to 71. One can notice that for B2C …

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How to Connect With Passives and Turn Them Into …

Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from …

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How Airlines Use NPS to Improve Their Customer …

Takeaways from the study. Plotting NPS score on the importance-performance graph helps businesses discover hidden bottlenecks and improve the overall customer …

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Benefits of Outsourcing your NPS process

A thorough analysis of your customer journey is essential when it comes to analyzing the data and then following that with action. Benefits of outsourcing your NPS …

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Your next Employee Should Be a Customer Success …

A strong Customer Success team optimizes your company for listening, learning, and empathizing with your customers. This team will be the key to receiving useful feedback, …

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What is Customer Effort Score (CES) & How to Measure …

Customer Effort Score Calculation – Method 2. For instance, let’s say you had 400 respondents, and 250 of them responded positively, and the rest negatively. By subtracting …

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Net Promoter System Imperfections

Since ISPs are delivering highly critical, highly interactive experiences, even a small outage of a few hours can piss off the customers. That being said, even within the same …

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Net Promoter Score for Website Visitors: Is it Worth it

When you survey your customers, you reach people that have committed to your business in the form of a monthly or one-off payment. They’re invested in the product, and as …

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Wootric vs Retently

Wootric & Retently - Pricing Plans Comparison. Retently offers competitive pricing plans, so you don’t need to worry about extra costs. And while Wootric offers a Free plan, it’s essentially the …

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Closing the Customer Feedback Loop: Turn Insights into Action

“It’s not the score that matters; it’s what you do with it to make promoters that really counts.” Fred Reichheld, Bain & Company . The quote pretty much sums up the whole …

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Implement NPS Surveys Into Your Customer Lifecycle Emails

Send one-off NPS survey emails after major product announcements, updates and new features to quickly and accurately gauge customer sentiment. Use NPS surveys to learn …

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The Reasons Behind Apple’s Customer Loyalty and High NPS

Instead, they focused on their customers and it has paid off. Today, Apple is one of the world’s most successful and profitable technology companies. It holds over 40% of the …

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Customer Satisfaction Metrics to Track in 2022

NPS, CSAT and CES - Customer Satisfaction Metrics to Track in 2022. For every complaint you receive, there are approximately 26 customers who are unhappy with your …

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Is Your Net Promoter Score Biased

Net Promoter Score is designed for accuracy. The greater the response rate of your survey, the greater the accuracy. Most authoritative NPS experts recommend a minimum …

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Why You Aren’t Receiving Qualitative NPS Feedback (And How To …

It provides an extra layer of insight for your business, allowing you to act on a customer’s feedback rather than simply learning their opinion. Despite this, it’s missing from …

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Introducing NPS2: The Next Generation NPS Methodology

The shift towards a new methodology focused on understanding the customer experience and how it relates to running a business was mostly possible by having NPS2 …

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