Customerservice.costco.com

Costco Customer Service

Costco Logistics offers in-home delivery and installation services for many large items sold on Costco.com. Check out this information for answers to frequently asked questions, including: What is my In-Home Delivery time window? How do I track, schedule, or reschedule my order? What do I need to know about my In-Home Delivery Installation Service?

Actived: 5 days ago

URL: https://customerservice.costco.com/

Tire Center FAQs

The Costco Tire Center offers several installation and maintenance services to get our members on the road, including rotation, balance, nitrogen inflation, nitrogen conversion, and flat repair. Your local Costco Tire Center team will be glad to discuss any of these services in-depth. Find your local Tire Center here. Please note that:

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Digital Membership Card FAQs

To download your Digital Membership Card: Download the newest version of the Costco app from the App Store® or the Google Play™ store . Launch the Costco app, then tap the Digital Membership icon at the bottom of the screen. The login page will appear. Follow instructions on the login page to sign in with an existing Costco.com account.

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Why am I experiencing site errors

We apologize if you are experiencing errors on our website. The following steps may help to resolve the issue: We recommend clearing the cache and cookies in your internet browser. Remove the item from your cart and then add it again. If you’re encountering difficulties while attempting to check out, this may work as a reset and correct the

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Contact Us

Give Us a Call. Hours vary by department. Corporate Mailing Address. PO Box 34331. Seattle, WA 98124.

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Price Adjustment

Please enter the promotional price of the item * Required. The price paid must be greater than the promotional price. Please enter the quantity of the item that you purchased on this order * Required. Please Live Chat us or call 1-800-955-2292 to request a promotional price match credit if your order exceeds 25 units.

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How can I view Costco.com Member Only Item pricing

It is our mission to continually provide our members with quality goods and services at the lowest possible prices. Our members now have access to Member Only Items on Costco.com.

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How can I renew my membership online

Renewing your membership online is as simple as signing in, heading to "My Account," and selecting Renew Membership. To keep things nice and easy, our members likewise have the option to Auto Renew using any Visa® credit card. Please keep in mind that active memberships can only be renewed within 90 days prior to the expiration date.

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How can I make changes to my account

Check out the types of changes you can make online here. Choose "Account Details" under "My Account." Select "Edit" next to the information you wish to change and enter your new information. Select "Update." For information on changing a shipping or billing address, head here. Details on changing membership account information can be found here.

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Currently Known Scams

Currently Known Scams. Please see below for examples of prominent fraudulent emails, texts, and posts that are currently circulating. These offers are not from Costco Wholesale. You should not visit any links provided in messages such as these, and you should not provide the sender any personal information. Fraudulent Satisfaction Survey.

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What payment methods are accepted at Costco

Cash. Personal checks from current Costco Members. Business checks from current Costco Business Members. Traveler's checks. EBT cards. Mobile Payment (Apple Pay, Google Pay, Samsung Pay) U.S. Costco Gas Stations: All Visa Cards. The Costco Anywhere Visa® Card by Citi.

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Does Costco offer free shopping passes

Costco does not offer free shopping passes. When you visit a Costco warehouse, you'll discover all the valuable savings we have to offer. As a nonmember, you may still purchase prescriptions from a Costco pharmacy with cash, debit, Costco Shop Cards or a Visa® card.

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Does Costco offer Military discounts on memberships

While Costco doesn't offer free or discounted memberships, we do provide an exclusive military offer to join Costco as a new member and receive a $20 Costco Shop Card! To qualify for this new membership offer, visit here, scroll down, and click the link for "Military Membership Promotion" near the …

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Return or Replace your Costco.com Online Order

To request a return or replacement on Costco.com: Log into your account through Sign In / Register. Select Orders & Returns. Choose the Return Items button next to the appropriate order, and follow the prompts to complete your return or replacement request. Receive your return label immediately or schedule a pickup (where eligible).

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How can I verify my membership online

Follow the step by step instructions below: After signing in or registering on Costco.com, click the Verify Membership link on your Account Details page to begin the one-time verification process. Enter your Membership number. Enter your first name, last name, and zip code. Answer public record questions to verify your membership.*.

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How do I cancel my Costco.com order

We're experiencing higher than normal hold times and apologize for the inconvenience. Please review our Customer Service featured articles and self-service options which may be helpful. Thank you for your patience and understanding.

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How do I purchase for tax exempt or resale on Costco.com

If your purchase doesn't meet that state's guidelines, Costco won't be able to refund the tax. Our Tax Department will process your exemption after you've placed your order and submitted the following documentation: A copy of your resale/tax exempt documentation. A copy of the Costco.com shipping confirmation email from your purchase or printed

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How do I place an order on Costco.com

We're experiencing higher than normal hold times and apologize for the inconvenience. Please review our Customer Service featured articles and self-service options which may be helpful. Thank you for your patience and understanding.

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Find Answers

It’s a 12-digit number, and you can leave off any preceding 0s Does Costco accept manufacturer's coupons? Costco Wholesale doesn't accept general manufacturer coupons for a simple enough reason: We distribute our own offers and savings to our members by mail and at our

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What is Costco's return policy

Risk-Free 100% Satisfaction Guarantee. On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price*, with the following exceptions: Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for

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How can I renew my Costco membership

If you prefer a phone call, the number is 1-800-774-2678. If you'd like to renew by mail, please send it to the following address: Costco Wholesale, P.O. Box 34783, Seattle, WA 98124-1783. Please keep in mind that active memberships can only be renewed 90 days prior to the expiration date. If your membership is expired or inactive, you can

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Was the promotional price deducted from my order

Here’s how to review your orders: Sign into your Costco.com account and select My Orders. Click on the appropriate order number. This will display the Order Summary, which will include any discounts deducted from your order: If you still notice a difference between a current promotional price and the price you paid for an item, you can

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Price Adjustment

Price Adjustment - Costco.com Orders. Costco.com will gladly issue a credit for the difference between the price you paid and the promotional price, if your purchase was made online at Costco.com and was within 30 days prior to the change in price. Credits are typically issued within 3-5 business days. The special consideration for promotional

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Find Answers

It’s a 12-digit number, and you can leave off any preceding 0s Does Costco accept manufacturer's coupons? Costco Wholesale doesn't accept general manufacturer coupons for a simple enough reason: We distribute our own offers and savings to our members by mail and at our

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Is my reward certificate from Citi accepted on Costco.com

Credit Card Reward Certificates earned on a Costco Anywhere Visa by Citi account can be used for purchases at Costco warehouses only. If you'd like to use your Costco Cash Reward Certificate for online purchases, you can stop by your local Costco warehouse and use the certificate to purchase a Costco Shop Card, since the Costco Shop Card can be used for online purchases.

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Preventing Fraud

Preventing Fraud. Keeping our customers' personal information secure and confidential is one of Costco Wholesale's highest priorities. Below are some of the most common types of scams and suggestions on how you can be aware and help protect yourself against identity theft.

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Costco Grocery Delivery FAQs

2-Day Delivery - Our non-perishable pantry items have a $3 per-item delivery fee which is waived when you spend $75 or more, tax not included. Cold & Frozen - Cold & Frozen food needs specialized temperature control delivery, so these items ship separately from our 2-Day Delivery items. Cold & Frozen itms have a $10 delivery fee per order which

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What is an Executive Membership

Costco membership is $60 a year. An Executive Membership is an additional $60 upgrade fee a year. Each includes a free Household Card. Please include sales tax in all applicable states. (Business Members also pay an additional $60 for each additional cardholder - purchases made by the additional cardholders do not contribute towards the 2% Reward.)

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Give Us a Call

Call Monday to Friday, 6am to 5pm PT. Costco Concierge Services Technical Support. 1-866-861-0450. Call Monday to Sunday, 5am to 10pm PT. Costco Home Improvement Installed Products. 1-844-765-0251. Call Monday to Friday, 5am to 7pm PT. Call Saturday to Sunday, 7am to 5pm PT.

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How can I return an item purchased in a Costco Warehouse

Please keep in mind that, in order to continue delivering the low prices you expect from Costco, some items do need to be returned within 90 days. View Costco's Return Policy. We also offer free technical support for TVs, computers, cameras, printers, and more—and …

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Costco.com Shipping Time Frame -- Coronavirus Pandemic

Costco.com Shipping Time Frame -- Coronavirus Pandemic. Due to the overwhelming increase in sales of personal care items, non-perishable food and electronics, some orders may experience a fulfillment / shipping delay. Currently, 2-Day Grocery items are experiencing delays - …

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Is the inventory on Costco.com live

The inventory on our website is real-time and updated frequently. If the item you’re looking for is not found on Costco.com, it's either not available online or currently out of stock. When the item is available for purchase again, it will re-appear on the site. The site …

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Does Costco.com ship internationally

Currently, products on Costco.com are available for U.S. delivery only. We do offer shipping to Canada. You'll find those items at our Canadian website: www.costco.ca. Our Canadian members can also use Costco.com, the U.S. website, when shipping orders to a U.S. address. Costco.com accepts Canadian credit cards and Canadian billing addresses, too.

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Can I get a duplicate receipt for my warehouse purchase

We realize that you might want a duplicate receipt for any number of reasons, so our team is happy to offer a duplicate. Simply visit us at your local Costco membership counter. All you'll need to have on hand is your membership number, along with the date of your purchase, and we …

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Find Answers

You can find your Costco membership number in the following places: On the back of your membership card. It’s a 12-digit number, and you can leave off any preceding 0s

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Which products have the extended warranty up to 2 years

Costco extends the manufacturer’s warranty up to 2 years from the date of purchase. The 2nd year warranty is offered on the following items: Televisions. Projectors. Computers*. Major Appliances†. Water Heaters. See the manufacturer’s warranty for specific coverage terms. Costco reserves the right to fulfill the second-year warranty

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Find Answers

It’s a 12-digit number, and you can leave off any preceding 0s Can I purchase for resale or tax exempt at a Costco warehouse? Costco Business Members may be exempt from tax on warehouse purchases based upon their resale licenses or tax exempt status.

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Same-Day Delivery Powered by Instacart FAQs

We apologize that we may not have inventory on the product(s) that you are looking for at this time. Due to the global effect of Coronavirus, limits have been implemented on certain items, like toilet paper and paper towels, to help ensure more members are able to access the merchandise they want and need.

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Find Answers

It’s a 12-digit number, and you can leave off any preceding 0s What is a Gold Star Membership? The Gold Star Membership at Costco Wholesale lets you to purchase products for personal use at any Costco location worldwide and online at Costco.com.

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UPS My Choice® FAQs

UPS My Choice® allows you to manage your UPS package deliveries. Below are answers to some frequently asked questions about UPS My Choice®.

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