Say No to a Refund, Discount, or a Special Request
Unfortunately, the coupon code that you provided for 50% off one item is from over a year ago, and is no longer active in our system. Our coupons are typically valid for 30 days after they are issued. If you are ever unsure of whether a coupon is valid, you can check the dates of validity, which are printed on the bottom.
Actived: 7 days ago
5 Practical Tips for Better Email Writing
I’m sorry that you are having trouble using your coupon code. Unfortunately, it seems that the code that you are trying to use is an expired code from last month. I’ve checked our website for you, and found a coupon that is pretty close to the one that you were trying to use. The code is ACT2017 and is for 30% off one item.
Holidays, Birthdays and More – 20+ Letters to Customers
Use humor to ward off customer disbelief and make this birthday letter more playful. – Happy Birthday with a Coupon/Freebie/Gift Birthday gifts, free items, and coupons are a great way to show your customer that their birthday matters to you while also creating an opportunity for them to buy. The promise of discounts and free items draws
4 Ideas to Help You Celebrate Customer Appreciation Day
Percent off of total purchase. Invite customers who are a part of your loyalty program to take off a certain percentage off their total purchase on customer appreciation day. Be sure to promote it in advance so customers have time to plan their purchases. Double the loyalty points. If your loyalty program offers points or cash back, double
20+ Letters to Customers for Holidays, Birthdays and More
Use humor to ward off customer disbelief, and make this birthday letter more playful. Happy Birthday with a Coupon/Freebie/Gift. Birthday gifts, free items, and coupons are a great way to show your customer that their birthday matters to you while also creating an opportunity for them to buy. The promise of discounts and free items draws
Get The Best Metrics In Your Team
In circumstances like these, it is better to put the sale off, or forget about it entirely, so that you can concentrate your efforts on the problem at hand. Remember to never try to sell something to an upset customer— service must always be the priority before making a sale , and upset customers are definitely not a prime target.
How to Say No to Customers in a Positive Way
Tell a customer no when: You can’t honor the same request for all customers. If a customer asks for a perk or discount that you can’t honor for other customers, then it’s best to say no. You don’t want the news getting around that your company practices aren’t fair. The customer threatened your physical or emotional safety.
Sales Tips: How to Up Your Game When Selling to
1. See a Need, Fill the Need. When it comes to effective sales, it is extremely important that you are focused in on your customers’ needs. This means listening to what it is that they need, empathizing with their needs, and using your knowledge of your company’s products and services to …
How to Reduce Your Average Handle Time Fast
If a customer gets off topic, respond in a polite, friendly way, and then gently nudge the topic back on track. When corresponding over the phone, it is very important to avoid interrupting customers or cutting customers off to try and get them off the phone faster.
How to Reduce Your Average Handle Time Fast
11. Wrap-Up Smartly. At the end of your correspondence, there are a few wrap-up practices that you can use to reduce your average handle time. By using keyboard shortcuts, you can further speed up the wrap-up process. You can also use your cheat sheet to copy and paste relevant wrap-up notes instead of typing them out.
Get Ready for The Shopping Season with These Tips
According to a study by Inmar, 72 percent of coupons used in 2016 affected purchasing behavior, usually by encouraging shoppers to buy a product they otherwise would not have. During this study, 65 percent of shoppers said they would try a new product if they had a coupon for it and 58 percent would abandon their regular brand for a different
Top 3 Ways to Handle Bad Reviews on Social Media
Get out of the public eyeAfter saying your mea culpas, the best course of action is to take the discussion off the public forum. It’s important to note that before going private, you must respond publicly first. this might mean offering comp-ed items or coupons. Retailers may offer special discounts on certain items or replacements for
Agents Guide: Get The est ustomer Service Metrics In Your Team
Other elements related to company policy (such as if your company will accept coupons from competitors) Any changes relating to policy, products, or special accounts/events Any active discounts Make sure to be aware of this and any other information that you see fit or find yourself referring to often.
Starting with Live Chat: Defining Live Chat Objectives
Make It a Reality: If you are using live chat to reduce your current shopping cart abandonment rates, be sure to reap this live chat benefit by taking care of the following:. Use practices such as proactive chat implementation based on timing rules (such as the visitor has spent more than 15 minutes on the website), or based on the value of the merchandise that visitors have in their shopping
10 Ways To Increase Website Conversion Rates
10 Ways to Increase Website Conversion Rates with Live Chat. While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to reach out proactively to visitors thus converting more shoppers into buyers. A live chat immediately changes consumer perception.
How to Set Goals & Build a Strategy to Drive CX
For example, Juliet is 26 years old, does her shopping online through her phone and uses the live chat feature for customer support, while 44-year-old John collects coupons from his mailing list to shop at your store, and prefers physically visiting your customer care desk.