CHAPTER 2. VA LOAN MANAGEMENT AND SERVICING
A written request from a borrower, or an agent of the borrower, relating to the servicing of his/her loan must be acknowledged in writing within 20 business days of receipt, unless the action requested is taken within 20 business days. A written request excludes notices on payment coupons or any other payment medium supplied by the servicer.
Actived: 2 days ago