# Net Promoter Score Calculation Method

### Listing Websites about Net Promoter Score Calculation Method

### NPS calculator: Calculate your Net Promoter Score – Delighted

*(6 days ago)* Calculate your NPS® (Net Promoter Score) Calculating your NPS score is as simple as** tallying up your responses and subtracting the percentage of detractors from the percentage of promoters.** The score is a whole number that ranges from -100 to 100, and …

https://delighted.com/nps-calculator ^{}

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### Step by Step Guide to Calculate Net Promoter Score [2020]

*(7 days ago)* Net Promoter Score can be calculated by the following formula** NPS = %** of** Promoters** – % of Detractors Let’s say you sent the Net Promoter Score surveys to 100 customers and the results are like this. 60% are Detractors

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### NPS Calculation: How to Calculate the Net Promoter Score (NPS)

*(8 days ago)* Net Promoter or Net Promoter Score (NPS) is a widely** used market research metric** that** typically takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company,** product,** or service to a** friend** or colleague.**

https://survicate.com/blog/how-to-calculate-nps/ ^{}

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### How To Calculate Your Net Promoter Score

*(Just Now)* How To **Calculate** Your **Net Promoter Score** Acquiring and retaining devoted customers is what every organization wants because customer loyalty is powerful. The likelihood of selling to an existing customer is 60-70% whereas selling to a new customer is 5-20% .

https://monkeylearn.com/blog/net-promoter-score-calculation/ ^{}

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### How to Calculate Net Promoter Score [Formula]

*(3 days ago)* **Net Promoter Score** Formula. The formula for NPS would look something like this. **Net Promoter Score** = (Number of **Promoter Scores**/Total Number of Respondents) - (Number of Detractor **Scores**/Total Number of Respondents) Or, for a more visual representation, we can use this handy graphic. Now that we know the information that we need gather, let's

https://blog.hubspot.com/service/how-to-calculate-nps ^{}

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### How to Calculate Net Promoter Score (NPS) - The Easy

*(1 days ago)* To calculate your Net Promoter Score,** subtract the percentage of Detractors from the percentage of Promoters.** It is that simple. So, if 50% of respondents were Promoters and 10% were Detractors, your Net Promoter is a score of 40. The importance of the Net Promoter Score is that it gives you insights into your customer loyalty spectrum.

https://customergauge.com/blog/how-to-calculate-the-net-promoter-score/ ^{}

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### Why net promoter score (NPS) is important and how to use

*(2 days ago)* To calculate the net promoter score, you simply** deduct the percentage of detractors from the percentage of promoters.** The worst possible score - i.e., the score that would be achieved if every customer was a detractor, is -100. The best is 100. However, both of …

https://www.salesforce.com/eu/learning-centre/customer-service/calculate-net-promoter-score/ ^{}

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### Net Promoter Score calculated towards european standards

*(Just Now)* For the Net Promoter Score calculation,** you take the percentage of promoters and you deduct the percentage of detractors from them.** The result is displayed as an absolute score, not as a percentage, and this score is between -100 and +100. On the basis of their given scores, respondents are divided into three groups:

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### What Is Net Promoter?

*(3 days ago)* Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth. Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range** from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).**

https://www.netpromoter.com/know/ ^{}

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### What is NPS? Ultimate Guide to Net Promoter Score in 2021

*(6 days ago)* **Net promoter score** (NPS) definition. NPS stands for **Net Promoter Score** which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS **scores** are measured with a single question survey and reported with a number from -100 to +100, a higher **score** …

https://www.qualtrics.com/experience-management/customer/net-promoter-score/ ^{}

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### Formula to Calculate Net Promoter Score (NPS) in Excel

*(9 days ago)* How to calculate NPS in Excel:** Add up the promoters** -** those who scored 9 and 10 Add up the detractors - those with responses 0 to 6 (included)** To** calculate the percentage, divide the number of promoters by the total number of responses**

https://www.hotjar.com/net-promoter-score/how-to-calculate/ ^{}

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### Complete guide to Net Promoter Score (NPS) QuestionPro

*(9 days ago)* **Net Promoter Score Calculation is a measurement index ranging from 0-10, that calculates levels of customer satisfaction and customer loyalty.** It tests if someone likes your brand, organization, products or services that they recommend it to their family, friends, and colleagues. Complete guide to Net Promoter Score (NPS) QuestionPro

https://www.questionpro.com/cx/nps.html ^{}

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### What Is the Net Promoter Method in Marketing? Your Business

*(5 days ago)* Net Promoter Scores Responses to a net promoter survey divides the customer base by percentages of “promoters,” “detractors” and “passives.” The NPS is calculated by subtracting the percentage of

https://yourbusiness.azcentral.com/net-promoter-method-marketing-12159.html ^{}

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### How to Calculate Your Net Promoter Score (NPS) - GetFeedback

*(2 days ago)* When using a manual NPS **calculator** for the **Net Promoter Score**, you will use Excel or Google Sheets for encoding your data. Once encoded, next categorize responses into three segments with Detractors being those that scored 0-6, Passives 7-8, and Promoters with 9-10.

https://www.getfeedback.com/resources/nps/how-to-calculate-net-promoter-score-nps/ ^{}

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### How to Calculate (and Understand) Your Net Promoter Score

*(8 days ago)* How to **calculate** your **Net Promoter Score**. Once the responses from your survey start to roll in, the results get aggregated together in order to arrive at your NPS **score**. This **score** is calculated by subtracting the percentage of Promoters from the percentage of Detractors. (We ignore the Passives.

https://www.promoter.io/blog/calculate-net-promoter-score/ ^{}

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### How to Calculate an Employee Net Promoter Score

*(1 days ago)* How to Calculate an Employee Net Promoter Score (ENPS) There are two methods of creating an ENPS. The first follows a similar method to the customer NPS and, for the sake of this article, will be named “the conventional method”. The second asks employees more than just a single question and produces an average figure.

https://www.callcentrehelper.com/how-to-calculate-an-employee-net-promoter-score-114632.htm ^{}

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### How to Calculate Net Promoter Score in Excel - SurveySparrow

*(6 days ago)* Basically, the following steps are approached during net promoter score calculation. Find the total number of respondents. Find the percentage of Promoters – Divide the number of promoters by the total number of respondents and then multiply by 100.

https://surveysparrow.com/blog/calculate-net-promoter-score-excel/ ^{}

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### Net Promoter Score® Calculation SurveyMonkey

*(3 days ago)* When you calculate the percentages for each group, you get 10%, 20%, and 70% respectively. To finish up, subtract 10% (Detractors) from 70% (Promoters), which equals 60%. Since an example Net Promoter Score is always shown as just an integer and not a percentage, your NPS is simply 60.

https://www.surveymonkey.com/mp/net-promoter-score-calculation/ ^{}

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### Beginner's Guide for Net Promoter Score Calculation

*(8 days ago)* To put in simple words, the net promoter score calculation includes surveying your customers by asking them the likelihood of recommending the product to their friends/family on a scale of 0-10. You then categorize the respondents into promoters, detractors, and passives according to the scores given.

https://surveysparrow.com/blog/net-promoter-score-calculation-guide/ ^{}

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### What is Net Promoter Score (NPS) Definition and Examples

*(6 days ago)* To calculate your Net Promoter Score score, you subtract the percentage of detractors from the percentage of promoters. (You will set all passive responses aside; they do not factor in.)

https://www.productplan.com/glossary/net-promoter-score/ ^{}

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### Net promoter score - Wikipedia

*(2 days ago)* **Net promoter score** (NPS) is a widely used market research metric that typically takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.The NPS is a proprietary instrument developed by Fred Reichheld, who owns the registered NPS trademark in conjunction with Bain & Company and

https://en.wikipedia.org/wiki/Net_Promoter ^{}

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### Net Promoter Score (NPS) Calculator - TextMagic

*(1 days ago)* There are two main **methods** of **calculating** the **net promoter score**: absolute and relative. Both **scores** are calculated with the same **method**, but the results are handled differently to assess the total NPS **calculation** results. The absolute **method** will compare the NPS results to all other industry standards from every type of business.

https://www.textmagic.com/free-tools/nps-calculator ^{}

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### Net Promoter Score Medallia

*(4 days ago)* The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. What is generated is a score between -100 and 100 called the Net Promoter Score.

https://www.medallia.com/net-promoter-score/ ^{}

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### Net Promoter Score (NPS) - use, application and pitfalls

*(2 days ago)* The **Net Promoter Score** is calculated as the difference between the percentage of Promoters and Detractors. The NPS is not expressed as a percentage but as an absolute number lying between -100 and +100.. For instance, if you have 25% Promoters, 55% …

https://www.checkmarket.com/blog/net-promoter-score/ ^{}

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### Net promoter Score (NPS) Survey: What it is and How to

*(5 days ago)* That’s it, once you get the responses back, it’s time to **calculate** your **Net Promoter Score**®. **Net Promoter Score**® **calculation**. Just like the survey itself, the **calculation** is also straightforward. The final answer is always an absolute number between -100 and 100. Let’s look at the formula to **calculate** NPS.

https://www.kyleads.com/blog/net-promoter-score-survey/ ^{}

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### How to Calculate Net Promoter Score (NPS) with MS Excel

*(6 days ago)* Net Promoter Score = (Number of Scores by promoters/Total Number of Respondents) – (Number of Scores by detractors/Total Number of Respondents) or we can simply say, Net promoter score = %Promoters – %Detractors Now for a quick example, ‘Company X’ sent out surveys to customers in a bid to calculate their NPS.

https://blog.gramener.com/how-to-calculate-net-promoter-score-nps/ ^{}

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### NPS Calculator Calculate Net Promoter Score - Voxco

*(7 days ago)* The NPS **calculator** subtracts the percentage of your detractors from the percentage of promoters, the resulting value being your **Net Promoter Score**. This **calculator** can help you classify your survey respondents into detractors, promoters, and passives. Promoters are those who have left a rating between 9 and 10.

https://www.voxco.com/nps-calculator/ ^{}

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### NPS Calculator Thematic

*(9 days ago)* Below is a summary of NPS **scores** by industry, which we found in the Temkin Report: **Net Promoter Score** Benchmark Study, 2018, based on 10,000 US consumers. Interestingly, the average **scores** for 2018 overall seemed to have gone down slightly from the 2017 report .

https://getthematic.com/nps-calculator/ ^{}

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### Net Promoter Score (NPS) - What it is & Calculation

*(2 days ago)* **Net Promoter Score calculation** does not include complex statistical analogy but a single number that can be measured weekly or monthly. Bain & Co discovered through their extensive research that **Net Promoter Score** explained roughly 20% to 60% of the variation in …

https://resonatesolutions.com.au/net-promoter-score/ ^{}

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### Moving beyond the Net Promoter Score by Brian Weinstein

*(9 days ago)* The **Net Promoter Score** is a widely-used survey question that companies use to measure customer satisfaction, loyalty, and growth. Proponents of NPS are drawn to it because it’s a single number that appears — on the surface, at least — …

https://bweinstein.medium.com/moving-beyond-the-net-promoter-score-9b560f3767ba ^{}

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### How To Calculate Nps Score : 1 - Short video showing you

*(8 days ago)* **Net promoter score** (nps) is a metric used to gain a better understanding of a company's customers, their satisfaction, and loyalty. The **net promoter score**, or nps, is a management tool that quantifies the value of the customer relationships a business has built and provides the beauty of the nps is …

https://isaatkmas.blogspot.com/2021/08/how-to-calculate-nps-score-1-short.html ^{}

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### How to Calculate Net Promoter Score SmartSurvey

*(Just Now)* **Calculating** the **score** from an NPS survey can seem daunting at first, but in this blog, we’ll explain a little of the methodology behind the **score**, and show you an excel formula for **calculating** it.. The Three Groups. **Net promoter scores** are based by grouping respondents into three groups, based on their answer to the question “How likely is it that you would recommend [this company] to a

https://www.smartsurvey.co.uk/blog/how-to-calculate-net-promoter-score ^{}

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### Net Promoter Score® Calculation SurveyMonkey

*(5 days ago)* When you calculate the percentages for each group, you get 10%, 20% and 70% respectively. Finally, subtract 10% (Detractors) from 70% (Promoters), which equals 60%. Since an example Net Promoter Score is always shown as just an integer and not a percentage, your NPS is simply 60.

https://www.surveymonkey.co.uk/mp/net-promoter-score-calculation/ ^{}

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### NPS® (Net Promoter Score®) – Countly

*(9 days ago)* If a user responds to more than one NPS survey (i.e. gives **scores** 2 times for 2 active NPS surveys) this is counted as 2 instances on Total Responses. Response Rate: Percentage of the Number of Responses over Total Shown. Average NPS: Number of the Average **Net Promoter Score** for all running NPS surveys using the **calculation method** covered above.

https://support.count.ly/hc/en-us/articles/900003407386-NPS-Net-Promoter-Score- ^{}

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### Find Net Promoter Score drivers using NPS Key Driver

*(4 days ago)* The higher the responses, the more accurate your **Net Promoter Score**. Use the below **methods** to get a high NPS survey response rate and gather maximum customer feedback. Case Study: How we increased NPS response rate 3X within 36 hours. Online customer survey tool

https://www.questionpro.com/blog/nps-key-driver-analysis-customer-loyalty/ ^{}

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### NPS what is the Net Promoter Score? - IONOS

*(1 days ago)* 0–6: Customers who give a **score** of 0 to 6 are considered “detractors” (critics) The **Net Promoter Score** is then calculated using the following formula: NPS = Percentage of all promoters - percentage of all detractors. The result will be a value between +100% and -100%. The scale for the **Net Promoter Score** is 0 to 10.

https://www.ionos.com/startupguide/productivity/nps-net-promoter-score/ ^{}

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### What is Net Promoter Score (NPS)? – a guide for UX

*(2 days ago)* The **Net Promoter Score** is calculated by subtracting the % of detractors from the % of promoters. Your NPS is represented as an integer anywhere between -100 to 100. The calculated **score** should never be represented as a percentage. Passives are always ignored in the **calculation** of NPS.

https://dovetailapp.com/blog/net-promoter-score-nps/ ^{}

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### Step-by-Step Guide to Using Net Promoter Score

*(1 days ago)* Step 3 — **calculate** your **Net Promoter Score**. Take the number of customers from each group and find out what percentage they represent. With these numbers, do the following: Subtract the percentage of detractors from the percentage of promoters. Don’t count the passive customers in …

https://getsitecontrol.com/blog/calculate-net-promoter-score/ ^{}

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### The Art of Capturing and Utilizing Net Promoter Score Data

*(7 days ago)* The Art of Capturing and Utilizing **Net Promoter Score** Data. Introduced in 2003 by management consulting firm Bain & Company, NPS stands for **Net Promoter Score** — a **method** for measuring the loyalty of each individual customer and gathering valuable feedback. If you are struggling to find a simple **method** for measuring the overall happiness and

https://pagely.com/blog/art-capturing-utilizing-nps-data-customers/ ^{}

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### Key Performance Indicator of Net Promoter Score (NPS) in

*(8 days ago)* The key performance indicator of **Net Promoter Score** (NPS) is calculated using the following formula, usually between 3 and 6 month intervals: **Net Promoter Score** (NPS) = ((number of protesters – number of promoters) / number of people participating in the survey) * 100 . How to **Calculate Net Promoter Score** (NPS):

https://retiba.com/academy/performance-analysis/kpi-nps-2/ ^{}

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### What is Net Promoter Score (NPS)? 2021 Guide & Definition

*(2 days ago)* **Net Promoter Score** is always expressed as a number from -100 to 100; the **score** is negative when a company has more detractors than promoters, and positive in the opposite situation.. In the **Net Promoter** system, average **scores** vary greatly between industries: A 2018, US-based study by the Temkin group saw average NPS values ranging between 0 (internet and TV service providers) …

https://www.hotjar.com/net-promoter-score/ ^{}

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### Net Promoter Score: Tools + Tips To Implement NPS The

*(7 days ago)* To **calculate** your actual **Net Promoter Score**, all you do is subtract the number of detractors from the number of promoters: Promoters – Detractors = **Net Promoter Score**. For example, if you had 100 respondents like this: 25 Detractors; 35 Passive; 40 Promoters; Then your **Net Promoter Score** would be 15 (40 Promoters – 25 Detractors).

https://herothemes.com/blog/net-promoter-score/ ^{}

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### Net Promoter Score Calculation Formula - Best Coupon Codes

*(3 days ago)* How to **Calculate** (and Understand) Your **Net Promoter Score**. CODES (8 days ago) You’ll arrive at.35, or 35% when converted into a percentage. Using the same formula for your detractors, you’ll arrive at 25%. Next, you’ll simply subtract your percent of promoters (35%) by your percentage of detractors (25%) to arrive at your total **Net Promoter Score** of 10.

https://www.mybestcouponcodes.com/net-promoter-score-calculation-formula/ ^{}

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### An Elaborative Guide to Net Promoter Score Calculation

*(6 days ago)* **Net Promoter Score** is an important metric to evaluate the growth of your business. Therefore, if you want a **net promoter score calculation** and track NPS for your business, you must run an NPS survey to gather sound feedback from customers in the form of website pop-ups.. You can collect the feedback while the customer is on your website or gather it later on after the customer’s …

https://www.notifyvisitors.com/blog/elaborative-guide-to-net-promoter-score/ ^{}

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### Steps for Designing an Effective Net Promoter Score Survey

*(2 days ago)* While the **Net Promoter Score calculation** is simple – it is the percentage of Promoters minus the percentage of Detractors – we have found that companies often employ different methodologies to arrive at a **score**. Three Commonly Adopted Methodologies Counting All Responses: Some companies count all survey responses when **calculating** the **score**.

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### Surveys Scoring - Calculation Methods & Formulas – Revinate

*(1 days ago)* In the end, certain guest question responses can end up having a greater weight with this **calculation** (because they received fewer responses than other questions). **Score** = ( Average of Q1 **scores** + Average of Q2 **scores** + Average of Q3 **scores** + … ) ÷ ( # of Questions ) …

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### How to Use Net Promoter Score to Gauge Customer Loyalty

*(Just Now)* **Net Promoter Score Calculation**. The NPS **score** is calculated using the following formula: Promoters – Detractors = NPS **Score**. For example, if a company had 60% promoters and 10% detractors the NPS **score** would be 60-10=50. If the **score** is higher than the competitor, future growth can be expected, since it’s deemed as a reliable indicator.

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### 20% OFF Net Promoter Score Calculation Verified

*(8 days ago)* **Net Promoter Score Calculation** Explained Coupler.io Blog. COUPON (4 days ago) Dec 01, 2020 · **net promoter score calculation** Formula. The formula for **calculating Net Promoter Score** is: NPS % = ( (Promoters — Detractors) ÷ Respondents) x 100. Promoters is the number of …

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### FAQ?

**What is the formula for the Net Promoter Score?**

A Net Promoter Score definition, in simplest terms, is the percentage of detractors subtracted from the percentage of promoters. You'll do this by following this simple formula: (Number of Promoters - Number of Detractors) / (Number of Respondents) x 100

**How to calculate an employee Net Promoter Score?**

How to calculate the employee net promoter score To calculate your eNPS score, use the following equation: The percentage of employees who are Promoters (those who scored 9 or 10) minus the...

**How to calculate the Net Promoter Score in Excel?**

How to calculate NPS in Excel: Add up the promoters - those who scored 9 and 10 Add up the detractors - those with responses 0 to 6 (included) To calculate the percentage, divide the number of promoters by the total number of responses Repeat this process for detractors Apply the NPS formula: percentage of promoters minus percentage of detractors

**How do you calculate Net Promoter Score (NPS)?**

How to Calculate NPS Word Your Question Carefully. Unlike other measures of consumer experience, NPS can be gauged by asking users a single question. ... Conduct a Survey. Consider the basics of good survey design when soliciting feedback. ... Separate the Responses into Three Categories. ... The Equation. ...

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